Warranty Service Request
Sinclair products come with a comprehensive six (6) year parts and labour warranty. Warranty coverage applies to products supplied through authorised channels in New Zealand and is supported locally by Sinclair NZ.
A comprehensive range of spare parts is held locally for all current models, supported by a skilled team ready to assist with service and after-sales support.
Before requesting repairs under the conditions of warranty, please check the following:
- Have you followed the product user manual troubleshooting advice in the event of an error in operation?
- Has a hard reset been performed to the unit (i.e. the power/isolator switch to the air conditioner has been turned off for 30 minutes)?
- Are the drains and filters clean and free of any obstructions?
- Have the batteries in the remote control been replaced?
- Has the installer been contacted to check the installation?
- Please ensure that you have proof of purchase documentation before submitting your warranty claim
Please ensure that you have proof of purchase documentation before submitting your warranty claim.
Service Request WSR Submitted
Thank-you for submitting a service request. One of our authorised warranty agents will be in contact with you shortly.
Please allow 3-5 business days before contacting us regarding your request.
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[]